Last updated: October 10, 2023
This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.
Welcome to Webinity
We provide web administration and development services of Internet websites. People use our services to have a peace of mind and be able to fully focus on developing their businesses instead of worrying about website related issues. Businesses of all sizes use our technology and services to develop, update, upkeep, and protect their businesses online. Webinity wants to be clear about our use of the Personal Data that is entrusted to us.
This Privacy Policy (“Policy”) describes the “Personal Data” that we collect about you, how we use it, how we share it, your rights and choices, and how you can contact us about our privacy practices. This Policy also outlines your data subject rights, including the right to object to some uses of your Personal Data by us.
Webinity”, “we”, “our” or “us” means the Webinity entity responsible for the collection and use of Personal Data under this Privacy Policy.
“Personal Data” means any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Services (e.g. device information, IP address).
“Services” means the products and services that Webinity indicates are covered by this Policy. Our “End Customer Services” are those Services which Webinity provides directly to people and entities for their own use.
“Sites” means webinity.com and the other websites, apps and online services that Webinity indicates are covered by this Policy.
Collectively, we refer to Sites and End Customer Services as “Services”.
Depending on the context, “you” means End Customer, Representative or Visitor:
- When you directly use an End Customer Service for your personal use (such as when you create a new task via Webinity’s dashboard, we refer to you as an “End Customer”).
- When you do business with, or otherwise transact with us (e.g. when you purchase a subscription plan), we refer to you as an “End Customer.”
- When you are acting on behalf of an existing or potential End Customer (e.g. you are an employee of a company delegated to administer an account for a company who is an End Customer), we refer to you as a “Representative.”
- When you visit a Site without being logged into a Webinity account or otherwise communicate with Webinity, we refer to you as a “Visitor.” (e.g. you send us a message asking for more information because you are considering being a user of our services).
Depending on the above activity, Webinity acts as a “data controller” and/or “data processor (or service provider)”.
1. Personal Data that we collect and how we use and share it
Our collection and use of Personal Data changes depending on whether you are acting as End Customer, Representative or Visitor and our different Services. For example, if you are the sole owner of a business, we may collect Personal Data to onboard your business onto our website management platform.
“Transaction Data” as used in this Privacy Policy includes Personal Data, and may include the following: your full name, email address, billing address, payment method information (such as credit or debit card number, bank account information , purchase amount, date of purchase, information about what you have purchased and your phone number).
1.1 End Customers
Webinity offers Services to End Customers (e.g. creating tasks via Webinity’s dashboard). When we are acting as a service provider (also known as a data processor), we will process Personal Data in accordance with the terms of our agreement with the End Customer and their instructions.
We also provide End Customer Services where we do not act as a service provider or processor but instead provide the Services directly to you for your personal use (e.g. payment for subscription via Stripe).
a. Personal Data that we collect about End Customers
- Registration and Contact Information. If you are registering for a Webinity account, we collect your full name, email address, and account log-in credentials. We may also associate a location with you in order to assess which Services or information may be useful to you.
- Paying Webinity. If you are buying goods or services directly from Webinity, we receive Transaction Data. For example, when you make a payment for your subscription, we will collect contact information, payment method information, and information about that transaction.
b. How we use and share Personal Data of End Customers
- Services. We use your Personal Data to provide the End Customer Service to you, including security, delivery, support, personalization (e.g. language preferences and settings choices) and messages related to the End Customer Service (e.g. communicating Policy updates and information about our Services).
- Transactions. For payment transactions the End Customer Personal Data is shared with others to enable or “process” the transaction. For example, when you choose to use a payment method for the transaction with Stripe (e.g. credit card, debit card, or direct debit), the third party provider of your payment method will receive Transaction Data that includes your Personal Data.
- Payments. We use your Transaction Data to process online payment transactions, to calculate applicable sales tax, to invoice and bill, and to calculate revenue, pay bills and perform accounting tasks.
- Identity/Verification Information. To protect against fraud, we may compare your information with information about you we collect from financial partners, business partners, identity verification services, publicly available sources, and other third party service providers and sources so that we can assess whether the person is likely to be you or a person purporting to be you.
- Advertising. We may use your Personal Data to assess your eligibility for, and offer you, other End Customer Services or promote existing End Customer Services. Where allowed by law (including with your opt-in consent where required), we use and share End Customer Personal Data with others so that we may market our End Customer Services to you, including through interest-based advertising.
- We do not sell or share End Customer Personal Data with third parties for marketing or advertising their products.
- Fraud Detection and Loss Prevention. We use your Personal Data collected across our Services detect and prevent losses for you and us. We may provide the payment processors (including card issuers, payment methods and others involved in payment processing activities) with Transaction and Personal Data about you (including your attempted transactions) so that they can assess the fraud or loss risk associated with a transaction.
- Personalization. We use information about you that we gather from cookies and similar technologies to measure engagement with the content on the Sites, to improve relevancy and navigation, to personalize your experience (e.g. language and relevant geography) and to tailor content about Webinity and our Services to you. For example, because not all of our Services are available in all regions, so we may tailor our answers for your region.
1.2 Representatives
To provide our Services, we collect, use and share Personal Information from Representatives of End Customers (e.g. an employee responsible for website management for a business).
a. Personal Data that we collect about Representatives
- Registration and Contact Information. If you are registering for a Webinity account, we collect your full name, email address, and account log-in credentials. We may also associate a location with you in order to assess which Services or information may be useful to you.
- Identification Information. To be able to deliver our Services to you we require that you provide your contact details, such as name, postal address, telephone number, and email address to fulfill our regulatory requirements.
b. How we use and share Personal Data of Representatives
We generally use and share Personal Data of Representatives with Business Users to provide the Services you (or the End Customer you are associated with) have requested.
- Advertising. Where allowed by applicable law, we use and share Representative Personal Data with others so that we may advertise and market our Services to you. Subject to applicable law (including any consent requirements), we may advertise to you through interest-based advertising and emails and seek to measure the effectiveness of our ads. See our Cookie Policy. We do not sell or share Representative Personal Data to others for their advertising purposes.
- Personalization. We use information about you that we gather from cookies and similar technologies to measure engagement with the content on the Sites, to improve relevancy and navigation, to personalize your experience (e.g. language and relevant geography) and to tailor content about Webinity and our Services to you. For example, because not all of our Services are available in all regions, so we may tailor our answers for your region.
1.3 Visitors
We collect, use and share Personal Data of Visitors (who are not End Customers or Representatives).
a. Visitor Personal Data that we collect
When you visit our Sites, we will receive your Personal Data either from you providing it to us or through our use of cookies and similar technologies. See our Cookie Policy.
- Forms. When you choose to fill in a form on the Site or on third party websites featuring our advertising (e.g. LinkedIn or Facebook), we will collect the information included in the form (e.g. your contact information and other information about your question related to our Services). We may also associate a location with your visit.
b. How we use and share visitor Personal Data
- Personalization. We use information about you that we gather from cookies and similar technologies to measure engagement with the content on the Sites, to improve relevancy and navigation, to personalize your experience (e.g. language and relevant geography) and to tailor content about Webinity and our Services to you. For example, because not all of our Services are available in all regions, so we may tailor our answers for your region.
- Advertising. Where allowed by applicable law, we use and share Representative Personal Data with others so that we may advertise and market our Services to you. Subject to applicable law (including any consent requirements), we may advertise to you through interest-based advertising and emails and seek to measure the effectiveness of our ads. See our Cookie Policy. We do not sell or share Representative Personal Data to others for their advertising purposes.
- Engagement. When visitors engage with our webinity.com site, we will use information we collect about and through your devices in order to provide the opportunity to engage in conversations or with chatbots to address your questions.
2. More ways we collect, use and share Personal Data
In addition to the ways we collect, use and share Personal Data that are described above, we also process your Personal Data as follows:
a. Personal Data Collection
- Online Activity. Depending on the Service you use, we will collect information about:
- Devices and browsers you use across our Sites
- Usage data associated with those devices and browsers and how you’ve engaged with our Services, including IP address, plug-ins, language used, time spent on Sites, pages visited, links clicked, payment methods used, and the pages that led or referred you to Sites and Third-Party Sites. For example, activity indicators, like mouse activity indicators, to help us detect fraud.
- Communication and Engagement Information. We will collect any information you choose to provide to us, for example, through support tickets, emails or social media. When you respond to Webinity emails or surveys, we collect your email address, name and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call Webinity, as well as other information you may provide during the call. We will also collect your engagement data such as your registration for, attendance of, or viewing of Webinity events and other interaction with Webinity personnel.
- Forums and Discussion Groups. Where our Sites allow you to post content, we will collect Personal Data that you provide in connection with the post.
b. Personal Data Usage. In addition to the Personal Data usage described above, we use Personal Data in the following ways:
- Improving and Developing our Services. We use analytics on our Sites to help us analyze your use of our Sites and Services and diagnose technical issues. To learn more about the cookies that may be served through our Sites and how you can control our use of cookies and third-party analytics, please see our Cookie Policy. We also collect and process Personal Data through our different Services, whether you are an End Customer, Representative or Visitor, to improve our Services, develop new Services and support our efforts to make our Services more relevant and more useful to you.
- Communications. We will use the contact information we have about you to perform the Services, which may include sending codes via SMS to authenticate you. If you are an End Customer, Representative or Visitor, we may communicate with you using the contact information we have about you (e.g. using email, phone, text message or videoconference) to provide information about our Services and our affiliates’ services, invite you to participate in our events or surveys, or otherwise communicate with you for our marketing purposes, provided that we do so in accordance with applicable law, including any consent or opt-out requirements. For example, when you submit your contact information to us or when we collect your business contact details through our participation at trade shows or other events, we may use the information to follow-up with you regarding an event, send you information that you have requested on our products and services and include you on our marketing information campaigns.
- Social Media and Promotions. If you choose to submit Personal Data to us to participate in an offer, program or promotion, we will use the Personal Data you submit to administer the offer, program or promotion. We will also use that Personal Data and Personal Data you make available on social media to market to you unless we are not permitted to do so.
- Fraud Prevention and Security. We collect and use Personal Data to help us to detect and manage the activity of fraudulent and other bad actors across our Services, to enable our fraud detection Services, and to otherwise seek to secure our Services and transactions against unauthorized access, use, modification or misappropriation of Personal Data, information and funds. We may collect information from you, and about you, from financial parties and in some cases third parties. For example, to protect our Services, we may receive information from third parties about IP addresses that malicious actors have compromised. This Personal Data (e.g. name, address, phone number, country) helps us to confirm identities and prevent fraud. We may also use technology to assess the fraud risk associated with an attempted transaction by an End Customer.
- Minors. The Services are not directed to minors, including children under the age of 13, and we request that they not provide Personal Data through the Services. In some countries, we may impose higher age limits as required by applicable law.
c. Personal Data Sharing. In addition to the ways described above, we share Personal Data in the following ways:
- Webinity Affiliates. We share Personal Data with other Webinity affiliated entities. When we share with these entities, it is for purposes identified in this Policy.
- Service Providers or Processors. In order to provide Services to our End Customers and Representatives, and to communicate, market and advertise to Visitors, Representatives and End Customers regarding our Services, we will rely on others to provide us services. Service providers provide a variety of critical services, such as hosting (storing and delivering), analytics to assess the speed, accuracy and/or security of our Services, identity verification, customer service, email and auditing. We authorize such service providers to use or disclose the Personal Data that we make available to perform services on our behalf and to comply with applicable legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of Personal Data they process on our behalf. Our service providers are predominantly located in the European Union and the United States of America.
- Others with Consent. In some cases we may not provide a service, but instead refer you to, or enable you to engage with, others to get services (e.g. professional services firms that we partner with). In these cases, we will disclose the identity of the third party and the information that will be shared with them and seek your consent to share the information.
- Corporate Transactions. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, sale, joint venture, assignment, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we may share Personal Data with third parties in connection with such transaction. Any other entity which buys us or part of our business will have the right to continue to use your Personal Data, but subject to the terms of this Policy.
- Compliance and Harm Prevention. We share Personal Data as we believe necessary: (i) to comply with applicable law, (ii) to comply with rules imposed by a payment method in connection with use of Stripe’s payment methods (e.g. network rules for Visa or Mastecard); (iii) to enforce our contractual rights; (iv) to secure or protect the Services, rights, privacy, safety and property of Webinity, you or others, including against other malicious or fraudulent activity and security incidents; and (v) to respond to valid legal process requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
3. Legal bases for processing data
For the purposes of the General Data Protection Regulation, we rely upon a number of legal bases to enable our processing of your Personal Data.
a. Contractual and Pre-Contractual Business Relationships. We process Personal Data for the purpose of entering into business relationships with End Customers and to perform the respective contractual obligations with them. Activities include:
- Creation and management of Webinity accounts and Webinity account credentials, including the evaluation of applications to commence the use of our Services;
- Accounting, auditing, and billing activities;
- Processing of payments, including fraud detection, loss prevention, optimizing valid transactions, communications regarding such payments, and related customer service.
b. Legitimate Interests. Where allowed under applicable law, we rely on our legitimate business interests to process Personal Data about you. The following list sets out the business purposes for which we have a legitimate interest in processing your data:
- Detect, monitor and prevent fraud and unauthorized payment transactions;
- Mitigate financial loss, claims, liabilities or other harm to End Customers and Webinity;
- Determine eligibility for and offer new Webinity products and services;
- Respond to inquiries, send Service notices and provide customer support;
- Promote, analyze, modify and improve our Services, systems, and tools, and develop new products and services, including reliability of the Services;
- Manage, operate and improve the performance of our Sites and Services by understanding their effectiveness and optimizing our digital assets;
- Analyze and advertise our Services, and related improvements;
- Conduct aggregate analysis and develop business intelligence that enables us to operate, protect, make informed decisions, and report on the performance of, our business;
- Share Personal Data with third party service providers that provide services on our behalf and business partners which help us operate and improve our business;
- Enable network and information security throughout Webinity and our Services
- Share Personal Data among our affiliates.
c. Consent. We may rely on consent to collect and process Personal Data as it relates to how we communicate with you. When we process data based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on such consent before the consent is withdrawn.
4. Your rights and choices
You may have choices regarding our collection, use and disclosure of your Personal Data:
a. Opting out of receiving electronic communications from us
If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, (i) we retain the right to communicate to you regarding the services you receive (e.g. support and important legal notices).
b. Your data protection rights
Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:
- The right to request confirmation of whether Webinity processes Personal Data relating to you, and if so, to request a copy of that Personal Data;
- The right to request that Webinity rectify or update your Personal Data that is inaccurate, incomplete or outdated;
- The right to request that Webinity erase your Personal Data;
- The right to request that Webinity restrict the use of your Personal Data in certain circumstances, such as while Webinity considers another request that you have submitted (including a request that Webinity make an update to your Personal Data);
- Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time;
- Where we process your information based on our legitimate interests, you may also have the right to object to the processing of your Personal Data. Unless we have compelling legitimate grounds or where it is needed for legal reasons, we will cease processing your information when you object.
- The right not to be discriminated against for exercising these rights;
- The right to appeal any decision by Webinity relating to these rights.
You may have additional rights regarding your Personal Data under applicable law.
5. Security and retention
We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your Personal Data. We maintain organizational, technical and administrative measures designed to protect Personal Data covered by this Policy against unauthorized access, destruction, loss, alteration or misuse. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
To help us protect Personal Data, where you have an account with Webinity, we encourage you to use a strong password, protect that password from unauthorized use and not use the same log-in credentials (e.g. password) for your Webinity accounts as you do with other services or accounts. If you have reason to believe that your interaction with us is no longer secure (e.g. you feel that the security of your Webinity account has been compromised), please contact us immediately.
We retain your Personal Data as long as we are providing the Services to you (as applicable) or for a period during which we reasonably anticipate providing the Services. Even after we stop providing Services directly to you, and even if you close your Webinity account, we may retain your Personal Data:
- to comply with our legal and regulatory obligations;
- to enable fraud monitoring, detection and loss prevention activities;
- to comply with our tax, accounting, and financial reporting obligations;
- where required by our contractual commitments to our partners (and where data retention is mandated by the payment methods you used).
In cases where we keep Personal Data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
6. International data transfers
We are a global business. We may transfer your Personal Data to countries other than your own country, including to the United States. These countries may have data protection rules that are different from your country. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer. In certain situations, we may be required to disclose Personal Data in response to lawful requests from officials (such as law enforcement or security authorities).
Where applicable law requires a data transfer mechanism, we use one or more of the following:
- Transfers to certain countries or recipients that are recognised as having an adequate level of protection for Personal Data under applicable law.
- EU Standard Contractual Clauses approved by the European Commission and the UK International Data Transfer Addendum issued by the Information Commissioner’s Office, as described here.
- or other legal methods available to us under applicable law.
7. Updates and notifications
We may change this Policy from time to time to reflect new services, changes in our privacy practices or relevant laws. The “Last updated” legend at the top of this Policy indicates when this Policy was last revised. Any changes are effective the latter of when we post the revised Policy on the Services or otherwise provide notice of the update as required by law.
We may provide you with disclosures and alerts regarding the Policy or Personal Data collected by posting them on our website and, if you are an End Customer or Representative, by contacting you through Webinity’s Dashboard or email address listed in your Webinity account.
8. Jurisdiction-specific provisions
- Australia. If you are an Australian resident, and you are dissatisfied with our handling of any complaint you raise under this Policy, you may wish to contact the Office of the Australian Information Commissioner.
- Brazil. Brazilian residents, to whom the Lei Geral de Proteção de Dados Pessoais (“LGPD”) applies, have rights set forth in Article 18 of the LGPD.
- Canada. As used in this Policy, “applicable law” includes the Federal Personal Information Protection and Electronic Documents Act (PIPEDA) and “Personal Data” includes “personal information” as defined under PIPEDA.
- EEA and UK. If you are a resident of the EEA and you believe our processing of your information is not in line with the General Data Protection Regulation (GDPR), you may direct your questions or complaints to the Irish Data Protection Commission. If you are a resident of the UK, you may direct your questions or concerns to the UK Information Commissioner’s Office.
- Indonesia. As used in this Policy, “applicable law” includes Law No. 11 of 2008 as amended by Law No. 19 of 2016 on Electronic Information and Transactions, Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions, and Minister of Communication and Informatics Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems and “Personal Data” includes “personal data” as defined under such laws.
- Switzerland. As used in this Policy, “applicable law” includes the Swiss Federal Act on Data Protection (FADP), as revised. To exercise your rights under the FADP, please contact us.
- Thailand. If we process your Personal Data due to a legal obligation or contractual right and you do not provide us with personal Information, we may not be able to lawfully provide you services.
9. Contact us
If you have any questions or complaints regarding our Privacy Policy please contact us.